Shipping & Returns
Returns
We stand behind every order we ship. If an item arrives incorrect or defective, we make it right — fully, and without hassle.
To qualify for a return, items must be:
- Returned within 15 days of the order date
- In original, unopened packaging
- In full original quantity
Returns carry a 25% restocking fee, deducted from your refund. We waive that fee whenever the return results from our error, and in those cases we cover return shipping as well.
Refunds are processed within four weeks of your return shipping back, and most customers receive theirs sooner:
- 5–10 business days transit back to our facility
- 3–5 business days for inspection and processing
- 5–10 business days for your bank to finalize
To start a return, contact us with your order number and product details. We respond quickly and guide you through every step.
Domestic Shipping
Most of our orders ship the same day. In-stock items ordered online before 12:00 PM EST ship that day, Monday through Friday. Your project timeline matters, and that’s the standard we hold ourselves to.
Your order ships from whichever Shorpioen warehouse serves you fastest.
Shipping is calculated at checkout by weight, rounded up to the next full pound per carrier policy, so you see your exact rate before you place your order. Parcel orders up to 50 lbs ship via UPS Ground. Heavier shipments move by freight, so you always get the most economical option.
Buying in volume? Request a quote for account pricing on bulk orders.
LTL Freight
Larger, heavier, and oversized orders ship LTL (Less Than Truckload). Freight is quoted FOB shipping point, from whichever Shorpioen warehouse stocks your material, at live carrier rates.
- Items 6 ft and longer ship by freight, with the rate calculated automatically at checkout.
- Once your LTL order is placed, a Shorpioen rep confirms your liftgate, dock, or forklift needs so the carrier arrives ready.
- Partial releases are available when you need material moving before the full order is complete. Freight is quoted per shipment.
- Freight to Alaska, Hawaii, and Puerto Rico is quoted individually.
- Inside delivery, appointment scheduling, call-ahead, residential, and limited-access service are available and quoted with your freight.
- Carrier rates move with the market, so freight is re-confirmed at time of shipment.
International Shipping
Shorpioen proudly serves customers across the Caribbean, Latin America, and beyond.
- Small parcels ship via UPS Ground directly to your international destination. Import duties, taxes, and customs fees are set and collected by the destination country and are separate from your order total.
- Pallet and bulk orders are delivered to your freight forwarder in the United States, who manages the international leg on your behalf.
Certain products are subject to export restrictions. Our team will advise you on your specific order.
When precision matters, from the bolt to the delivery, you can count on Shorpioen.
? 1-888-269-7717 | ✉️ sales@shorpioen.com
Stocked. Spec-Grade. Service-Driven.